How Mobile Technology is Transforming Workplace Performance
The world has gone mobile. Workplaces can leverage this technology to cross the last mile of communications.
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Behavioral Economics
The 10X Airline Revenue Opportunity
By strategically putting the customer, along with ownership of their entire experience, at the center of their business, airlines have the opportunity to get in on the high growth spend of tourists carried by air.
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The Empowered Passenger
Making air travel the exciting part of a journey is possible.
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Listen: Customer Experience Podcast
Tune in to Pat Perdue’s podcast with Gary Edwards, where the two customer experience veterans banter about all things CX!
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The psychology of good passenger experience – and increased revenue
Robin Hopper of Guestlogix explains how his company works with Golfdale Consulting to better understand the psychology behind good passenger experience and decision-making.
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5 Behavioral Economics Hacks to Enhance Airline Offerings
There are so many ways that airlines can consider boosting ancillary revenues by seeing options through a behavioral economics lens.
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Understanding Empathy and Your Brand
To develop strong customer relationships, brands must fully understand how and why their customers choose to interact with their company. In other words, they must learn to empathize.
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Winning in retail in 2018
If you are striving for retail excellence, don’t worry about tech trends but focus instead on emerging consumer demands.
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Stepping Out of Our Echo Chambers to Drive Business Success
Our preferences, perceptions, and thoughts result from a combination of the social contexts that we live in and the mental maps that we form to guide us.
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Sales, Emotions and the C-Suite
Approaching and Engaging C-Level Executives
Sales, Emotions and the C-Suite Read More »