Digital Transformation

As with many challenges in life, it can be helpful to have everyone take a deep breath and step back.

Insights from over 2,000 attendees and dozens of exhibitors and speakers gathered at the Metro Toronto Convention Centre to exchange ideas, knowledge or simply get up to speed on what Big Data has to offer.

Sales Analytics and Physics Lessons from the Sea.

A primer on data analytics for everyday life.

If done well, the new frontier of a customer-focused omnichannel experience presents unprecedented opportunities for brands to create and nurture deeper and multifaceted relationships with their customers.

By streamlining the connection between customer feedback and customer experience improvements, brand retailers free up local managers to do what they do best.

A well-managed loop that links customer experience feedback with recommendations on social networks like Facebook, Twitter, and Yelp, can boost service quality and operational performance, increase traffic and create more happy customers.